Hardware Maintenance Contract
The standard maintenance contract agreement specifies a maximum response time of within 24 hours from the initial call log of the fault. The contract provides an on-site repair service which includes all parts, labour and travel costs.
The hardware maintenance contract includes Hardware maintenance cover specified, network infrastructure support and operating system support.
After Sales Support
All Computer systems sold by One Touch Computer Services include Technical support and a one year On-site maintenace contract. All calls made to One Touch support are logged and once the serial number of the system is confirmed, an engineer will assist you with your problem.